Customer Support KPIs that Matter for Customer Satisfaction
Top 15 Help Desk Metrics to Measure IT Support Performance At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs…
Top 15 Help Desk Metrics to Measure IT Support Performance At first glance, it seems that customer service KPI scores take a backseat to traditional business KPIs, like profits, costs…
Samsung's official history Samsung's official history begins in 1969, just two years before Steve Jobs and Steve Wozniak first met, and seven years before the pair went on to start…